Originally published by Chip Merlin.
Many policyholders think that insurance company adjusters get an individual bonus on each claim for paying less than a certain amount. They distrust the insurance company adjuster and often creatively claim more, fearing that the property insurance adjuster will wrongfully reduce the eventual settlement. The truth is that collectively, many insurance companies pay bonus incentives to claims personnel when they hit certain objective claims goals which also involve paying less on a claim.
Accordingly, when policyholder attorneys ask for this internal information, insurance company attorneys fight and object. They do this virtually in every case because it is harmful evidence. Most would suggest that the decisions and actions of the claims personnel who have such incentives indicate a strong bias and most would agree that it is unethical. Yet, this legal maneuvering by insurance company lawyers is routine.
University of Nevada insurance law professor Jeff Stempel authored a book on the…
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