Originally published by Cordell Parvin.
- Learn about their business and their industry at your expense.
- Identify needs of client and services that have a high impact on the client’s ability to achieve its goals and become expert in those services.
- Ask clients to identify their objectives before beginning work and then offer a plan to achieve those objectives.
- Place lawyers in clients’ offices so they can truly know the clients’ needs, wants and desires.
- Conduct seminars and workshops for clients. Obtain CLE credit if client has an in-house legal staff.
- Seek to use technology to improve efficiency and provide more cost effective services.
- Establish scope of work, provide an estimate of time, and prepare a budget at the outset.
- Advise clients when scope of work has changed, time required to perform work, or fees may exceed the budget.
- Prepare an agenda for each meeting with specific stated objectives and be prepared for the meeting.
- Keep client informed of progress.
- Exceed client expectation-throw in some extras.
- When something goes wrong, apologize.
- Let clients know when they, or others, can do the work better, or at a lower cost.
- Make sure bills are accurate, reflect value of the work performed, do not have names of billers unfamiliar to the client, and prepared in accordance with the clients needs.
- Get to know your client representatives on a personal level.
The post Top 15 Ideas to Improve Client Service appeared first on Cordell Parvin Blog.
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