Originally published by Shaun Marker.
My older son Mason (who will be four years old this December) is learning about the Golden Rule in his preschool class. It got me thinking about whether claims people believe there is a place for the Golden Rule in claims adjusting? Can you honestly sit and reflect on claims you handle and state definitively that you are treating others how you would like to be treated if you were in their shoes?
State Farm has a link to the 2015 version of its Code of Conduct on the State Farm website. You do not have to read too far into it to see a paraphrase of sorts of the Golden Rule.
On the first page of the Code of Conduct, under the Message from the Chairman, it states:
Message from the Chairman
Every day each of us makes choices where integrity, honesty, and trustworthiness come into play. These are hard-to-measure qualities, but they’re priceless when it comes to customer confidence in what we do and how we do it.
It’s important that we know this about each other and that…
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