Pair, Set and Match

Originally published by Chip Merlin.

A public adjuster recently asked me about a hotel that was under a specific brand and the contract to maintain the brand required the rooms and furniture to match. Following a loss, the insurance company has refused to pay for the portions of the physically undamaged property and the policyholder paid millions to match the old undamaged property with the new replacement property. Should an insurance company pay to match hotel property following a loss—especially if the policyholder has legal obligations to match all property which sometimes cannot be done because of age and obsolescence?
My first response after hearing that the insurer was an international commercial insurance company with thousands of hotel clients was to suggest a post and a website, warning hotel managers and risk managers that have insurance with this carrier that they have “cheap” insurance and will deal with a stingy claims department. Most brand hotels must match property following a casualty…

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